Refund Policy

This Refund Policy explains when and how you can request a refund for services purchased from Societatea cu Răspundere Limitată „SQUARE COMPANY GROUP” (“SQUARE COMPANY GROUP,” “we,” “us” or “our”). It forms part of, and should be read together with, our Terms and Conditions.

1. Overview

We are committed to client satisfaction and to delivering professional work that meets the scope agreed for each engagement. We understand that circumstances can change, so we have set out below a clear and fair framework for refunds. If you have any concern about a service you have purchased, we encourage you to contact us first — in most cases we can resolve the issue directly.

2. Eligibility for a 100% Refund

You may request a full refund of 100% of the amount paid, provided that: (a) you notify us in writing before we have started work on your service; and (b) your request is made within 7 days of payment. For services that involve a scheduled session or a specific start date (such as a consultation), your 100% refund request must reach us at least 36 hours before the scheduled time. As long as these conditions are met and we have not begun preparing, planning or producing your deliverables, your payment is fully (100%) refundable.

3. Non-refundable Cases

Refunds are not available in the following situations:

• Once work on the service has commenced (research, planning, strategy or production).
• For services that have already been completed and delivered.
• For scheduled or consultation sessions where a 100% refund request was not received at least 36 hours before the session, or which have already taken place.
• For third-party costs already incurred on your behalf (for example advertising spend, paid media, stock assets or licences).
• Where a cancellation request is made without a valid reason after work has commenced.

Where work has only partially commenced, any refund will be assessed on a pro-rata basis, reflecting the work already performed and any third-party costs incurred.

4. How to Request a Refund

To request a refund, email us at and include:

• Your order ID (shown at checkout and in your payment confirmation).
• The name and email used for the purchase.
• The reason for your refund request.

We may contact you for additional details in order to process your request.

5. Processing Time

Once approved, refunds are processed within 14 business days. Refunds are returned to the original payment method used for the purchase. Please note that, after we issue a refund, your bank or card provider may require additional time before the funds appear on your statement.

6. Contact

See also our Terms and Conditions and Privacy Policy.